Hi.Had a bit of a panic yesterday, used the car to get to work on Saturday night and parked it in the railway yard, got asked to work Sunday night too and used the hire car to get there, was talking to a friend when I realised the mini had gone from where I’d left it, had a look round but couldn’t see it before having that sinking feeling that it had been stolen!
Up and down the car park and just about to head to the supervisors cabin to report it and see if he could access the cctv when I remembered I’d moved it to the far end of the yard about 1/4 mile away nearer to where my train was parked!
Glad I didn’t report it to the police!
In other news I’ve bought my wife a Mazda cx7 as she wanted a 4x4 type car again, phoned up Adrien Flux to get a quote to add it to the skoda policy, bear in mind late last year they wouldn’t mirror her no claims from our multi car policy on anew policy with themselves so the quote was with zero no claims, they wanted £650 for it as an additional vehicle
I then got put through to the new policy department to see if they could do it cheaper, they started to ask me my wife’s details to which I said they already have them as she has a policy with them already but they couldn’t find any record of her at all so I suggested that maybe I should stop paying the premium on the skoda as she didn’t exist, no doubt they would soon be in touch if I did that!
To top it off in the previous call to add a vehicle to the existing policy they said she is showing as the registered keeper on both the skoda and mini, she is in fact neither, never has been or never will be so where they have that info from i don’t know, no doubt if I needed to claim they’d be quick to say the policy was invalid!
While on hold I went on compare the market and got a quote for the Mazda, when eventually I got off hold I was told by Flux they would insure the Mazda for £750 as a new policy, compare the market was £295 so you can guess which one I went for!
After the poor service I got in October regards the no claims and this today I’ll be glad when the mini policy is up (if I keep it) so I can move elsewhere, similarly the skoda that’s got a while left but I’m seriously considering switching to a new provider before the end of the policy so I don’t have to deal with them any more, of course I’ll get stung for a £35 ‘admin fee’ but the sooner I move away from Adrian Flux the better, they used to be helpful but now they are simply terrible, poor customer service, almost feels like they don’t want to keep hold of existing loyal customers or if they do simply fleece them for as much money as they can, how can they justify £750 when others, even the top end prices for super douper all singing all dancing everything covered policies on ‘compare’ are around that price, the £295 policy actually has a smaller excess and better ancillary cover
I'm sorry to hear about the issues you have been having with ourselves.
If you wanted to message me your details I'd be happy to take a a look at the Mazda quotation to see why it appears to be so much more expensive.
Regards,
Dan.
